Usability can be seen as a quality attribute which assesses on
how easy the user interfaces are to be used. Moreover, the word usability can
also known as a metoh which is being used for improving the ease of use during
the design process. There are five quality components that can be seen which
are Learnability, efficiency, memorability, errors and also satisfaction.
Indeed, all of this components must be look through so that the usability of
the interfaces can be satisfied hence, can be improved once it is being needed.
The website that have been chosen to be evaluate is the
Malaysian Online Shopping website , Lelong.my (www.lelong.com.my) and also mudah.my ( www.mudah.my)
Lelong.my
Learnability:-
The learnability of the website can be seen being easy to be
gained. As such, the basic tasks such as for the first time user to used the
website, the user can be seen have their easy way on how to surf the interface
as the interface is being build as simple for the user to used. The design is not too complex indeed. User can
search what they wanted to have by just entering it in the search text box that
have been provided in the website. See example below-
Efficiency:-
As for the efficiency of the website, the website is not
using the same pattern as the design can be seen change from pages to pages. Moreover, the font
that is being used in the website also not being efficient as it used different
type of font in every pages. A part from that, the website also can be seen
used a several type of colour in the interface design. Indeed, the colour that
has been placed in the website is being appropriate for the user. It is
because, as we can see in the website, every pages have a same usage of colour for
the header, font and background of the website. However, once the user learned
and know about the design, it will definitely ensure their performance of task
while using the website.See example below-
Memorability:-
The memorability of the lelong website could not being
gained appropriately. It is because the design of the website that can be seen
being changed from time to time. However, the design of the interface can be
seen making the search text box as permanent which is not being dimolished from
the website. It is just changes of design that will make user become confuse
and not easy to establish their proficiency. Indeed, the user that have used
the website after a period of time will face a little problem where they might consume
their time to think on where should they start if they wanted to buy or get
things from the website.See example below-
Errors:-
The errors that might be occurred from the website is
actually will be happen based on the user performance. If the user have an
experience of using sort types of website, hence the errors can be avoided.
However, for the user that might not have an experience of using it, they will
tend to have a problem which will then lead them to experience error while
using the website. Indeed, numbers of errors that they make which perhaps
happens too many times should have its own recovery or help from the website
towards the user. This is to ensure that the errors that happens can be recover
easily by the user.See example below-
Satisfaction:-
Obviously, the user will have their satisfaction of using
the website once they manage to get their desired things from the website.
Moreover, with the simple design of website that is being provided, user will
be more pleasant to used it. Not everyone can accept on the way of website that
is being developed with too many information provided in one page.
Mudah.my
Learnability:-
As for the
mudah.my website, the website can be used easily. The basic task that user want
to perform while using the website can be done easily. Moreover, the interface
of the website is very clear. All the information given is wise and
appropriate. Indeed, user can choose from what country they wante to have their
specific things. Hence, as for the first time user, it can be seen that the
website gives an easy way for the user to perform their task. See example below-
Efficiency:-
As for the
efficiency of the mudah.my website, the website can be seen used a consistent
type of font. A part from that, the website also used a same type of color and
it can obvioucly be seen in every pages of the website. Hence, it can be said
that the website gain its efficiency for the user. As such, once the user have
learned and know about the design of the website which is the mudah.my, user
can perform their task easily. See example below-
Memorability:-
As clearly
can be seen from the website design, the interface design is so much to say
very clear. User can easily used and perform their task without much problem.
Indeed, as the user have the experienced using the website, as the user left
the website and return back after a few period of not using it , user will reestablish
their proficiency more easily.
Errors:-
The errors that user might encountered from the website is
actually will be happen based on the user performance. If the user have an
experience of using many types of website, hence the errors can be avoided. Nevertheless,
as for the user that might not have an experience of using it, they will tend
to have a problem which will then lead them to experience error while using the
website. Indeed, numbers of errors that they make which perhaps happens too
many times should have its own recovery or help from the website towards the
user. This is to ensure that the errors that happens can be recover easily by
the user. as for the Mudah.my, it gives user some of help to prevent the
errors. However, as for the user to search for things specifically, it may lead
them to face a little problem as the text box for the search is not being
labelled appropriately. Hence, user might think on what should they enter in the text box
whether the specific things they want or name of company perhaps.See example below-
Satisfaction:-
Mudah.my
gives a kind of satisfactions towards the user as the website is not too
complex. The website also provides a lot of information for the user especially
for them to buy things through online. As nowadays everything is just at the end
of our finger, this website really play its role.
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